Ten Questions to Ask Any Medical-Travel Facilitator

A medical-travel facilitator is someone you trust with your health, your family and your savings. Whoever you choose — us or anyone else — ask these ten questions first. Good answers are short, clear and in writing.

1. How do you earn your money?A fee you pay, a commission from hospitals, or both? You deserve to know. At BookMedTrip, the specialist consultation is $99 and the fee for every service you choose is stated before you agree to it.
2. Will a specialist read my actual reports before recommending anything?Advice without your scans and test results is guesswork.
3. Will I get the hospital's written estimate before I book?Ask what it includes — room, implants, medicines, specialist fees and days in hospital — and what could change it.
4. Can I have a second opinion from another hospital?The answer should be "yes, of course". Read why we never push surgery.
5. Who exactly will be my coordinator, and how do I reach them?A named person, a phone number and a WhatsApp chat — not a general inbox.
6. How do you choose hospitals?Ask about accreditation and the specialist's experience with your condition. Our hospital decision framework shows how we think.
7. What help is there for my family?Visas for attendants, stays near the hospital, food, transport and someone to talk to — see care for the carers.
8. What happens if plans change or something goes wrong?Longer stays, rebooked flights, an unexpected complication — who stays with you and helps?
9. How do you protect my medical records?They should be shared only with the people treating you, and only with your agreement.
10. What happens after I go home?Discharge papers, follow-up video calls and a plan your own doctor can read. See our recovery roadmap.

Our Answers, in One Place

• Specialist firstA $99 video consultation with a specialist who has read your reports.
• Written estimate firstThe hospital's written estimate always comes before you book.
• One coordinatorFrom the first message to follow-up at home.
• Pay If You CanNo one in genuine need is turned away because of our fees. How it works.