How We Decide When Not to Accept a Case

Not every patient should travel. Telling someone that honestly is part of our job.

When Travel Itself Is the Risk

If a patient is too unwell to fly safely, or the condition needs treatment within hours, travelling abroad is the wrong answer. We say so and help find care at home.

When Better Care Is Close to Home

Sometimes the right specialist is in the patient’s own country, and travel adds cost without benefit.

When the Treatment Is Not Medically Supported

We do not arrange treatments that the specialists we work with do not support for that patient, however strongly someone asks.

When the Paperwork Is Not Right

Without proper medical records, a valid visa or written consent, we pause until it is.

When Someone Pressures the Patient

If we see signs that a patient is being pushed, by anyone, we stop and speak to the patient directly.

What We Do Instead

We explain why in writing, share what we learnt, refund what is refundable under our policy, and stay available if things change.